We accept refunds if returned within 14 days of delivery.
To start a return please access your account here
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging where possible.
The following exclusions apply:
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery.
All refunds will be processed in accordance with the Distance Selling Regulations
Exchanges (if applicable) We only replace items if they are defective or damaged.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us via the 'Contact Us page on the home pageYou will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Original shipping costs will be refunded at the basic shipping rate of £2.99 or £0 if the returned order is over £75. Any extra shipping costs from choosing a faster shipping method will not be refunded.
If Lego pieces are missing from a set it is sometimes easier and quicker for all concerned to source replacement parts direct from Lego. If this situation occurs please use the Contact Us page and we will ensure the problem is rectified swiftly. Alternatively by Clicking Here you will be directed to Lego's spare parts ordering service.